Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. As an operator serving players in Great Britain, we are committed to transparency regarding data collection practices and compliance with applicable privacy regulations including the UK GDPR and Privacy and Electronic Communications Regulations. This policy outlines the types of cookies we use, their purposes, retention periods, and your choices regarding cookie management. By continuing to use our services, you acknowledge understanding of our cookie practices as described herein.
What Are Cookies
Cookies are small text files stored on your device when you visit our gaming platform. These files contain information that helps us recognize your device during subsequent visits and improve your gaming experience. Cookies serve various functions including remembering your preferences, maintaining session security, and providing personalized content. Similar technologies such as web beacons, pixel tags, and local storage also collect information about your interactions with our services. These technologies are essential for operating a secure and user-friendly online gaming environment while ensuring compliance with regulatory requirements for licensed operators in Great Britain.
Our platform uses both first-party cookies set directly by our domain and third-party cookies from our service providers and partners. Session cookies are temporary and deleted when you close your browser, while persistent cookies remain on your device for specified periods. Understanding these distinctions helps you make informed decisions about cookie acceptance and management through your browser settings or our cookie preference center.
Types of Cookies We Use
| Cookie Type | Purpose | Retention Period | Essential |
| Strictly Necessary | Enable core platform functionality, security features, and regulatory compliance | Session to 12 months | Yes |
| Performance | Monitor platform performance, game loading times, and technical optimization | 30 days to 2 years | No |
| Functional | Remember preferences, language settings, and personalized gaming features | 30 days to 1 year | No |
| Analytics | Analyze user behavior, popular games, and platform usage statistics | 6 months to 2 years | No |
| Marketing | Deliver targeted promotions, bonus offers, and relevant gaming content | 30 days to 13 months | No |
Specific Cookie Functions
- Authentication cookies verify your identity and maintain secure login sessions throughout your gaming activities, preventing unauthorized access to your account and ensuring compliance with anti-money laundering requirements.
- Game state cookies preserve your progress in ongoing games, tournament participation, and bonus round continuation when you temporarily leave our platform.
- Security cookies detect suspicious activities, prevent fraud, and implement responsible gambling measures including session time limits and spending controls mandated by UK gaming regulations.
- Preference cookies store your selected language, currency, game categories, and notification settings to provide a consistent personalized experience across all visits.
- Load balancing cookies distribute server requests efficiently to ensure optimal platform performance during peak gaming periods and live dealer sessions.
- Regulatory compliance cookies track required information for licensing authorities, including geographic verification, age confirmation, and audit trail maintenance.
Third-Party Cookies
Our platform integrates with various third-party service providers who may set cookies on your device to deliver their services effectively. Payment processors use cookies to secure transaction processing and prevent fraudulent activities during deposits and withdrawals. Game developers may set cookies to track game performance, load times, and player engagement metrics for their specific titles. Analytics providers collect anonymized usage data to help us understand player behavior and improve our offerings.
Social media platforms may set cookies when you interact with sharing features or social login options. Advertising partners use cookies to deliver relevant promotional content and measure campaign effectiveness. Live chat support services utilize cookies to maintain conversation continuity and provide personalized assistance. We carefully vet all third-party partners to ensure they meet our privacy standards and comply with applicable data protection regulations in Great Britain.
Managing Your Cookie Preferences
You have several options for controlling cookies on our platform. Our cookie preference center, accessible through the website footer, allows you to enable or disable non-essential cookie categories according to your preferences. You can modify these settings at any time, though changes may affect platform functionality and your gaming experience. Essential cookies cannot be disabled as they are necessary for core platform operations and regulatory compliance.
Most web browsers automatically accept cookies by default, but you can modify these settings to refuse cookies, delete existing cookies, or receive notifications when cookies are set. Browser-level cookie blocking may prevent proper platform functionality including login capabilities, game loading, and security features. We recommend using our preference center rather than browser settings for optimal control over your cookie experience.
Browser-Specific Instructions
- Chrome users can access cookie settings through Settings > Privacy and Security > Cookies and other site data, where you can block third-party cookies or clear existing data.
- Firefox users should navigate to Settings > Privacy & Security > Cookies and Site Data to manage cookie acceptance and deletion preferences.
- Safari users can control cookies through Preferences > Privacy > Cookies and website data, including options for cross-site tracking prevention.
- Edge users can modify cookie settings via Settings > Cookies and site permissions > Cookies and site data for comprehensive cookie management.
- Mobile browsers typically include cookie controls within their privacy or security settings sections, though exact locations vary by device and operating system version.
Data Retention and Deletion
We retain cookie data only as long as necessary for the specified purposes and in accordance with our data retention policies. Session cookies are automatically deleted when you end your gaming session, while persistent cookies remain until their expiration dates or manual deletion. You can request deletion of your cookie data by contacting our privacy team or using the data deletion tools in your account settings.
Regular cookie cleanup helps maintain optimal browser performance and protects your privacy. We automatically purge expired cookie data from our systems and anonymize analytics information older than specified retention periods. When you close your account, we delete associated cookie data according to our standard data retention schedule, except where longer retention is required for regulatory compliance, fraud prevention, or legal obligations under Great Britain gaming legislation.
Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, new technologies, or regulatory requirements. We will notify you of material changes through prominent website notices or direct communications. Continued use of our platform following policy updates constitutes acceptance of the revised terms. The effective date of the current policy version appears at the document header.
For questions about our cookie practices, data processing activities, or to exercise your privacy rights under UK data protection legislation, please contact our Data Protection Officer through the designated privacy contact methods provided in our main Privacy Policy. We respond to privacy inquiries within the timeframes required by applicable law and provide assistance with cookie management, data access requests, and privacy concerns related to your gaming activities on our platform.